Accessibility

1. Accessibility Commitment

Plan Gatlinburg wants visitors to be able to understand and use the website regardless of disability, access method, device, or browsing preference. Accessibility considerations are intended to be part of page design, content production, form development, tool updates, and correction work.

Because websites change and accessibility needs vary, no statement can guarantee that every visitor will encounter no barrier. Reports from users are an important part of identifying problems that automated checks or ordinary testing may miss.

2. Accessibility Standard

Plan Gatlinburg looks to WCAG 2.2 as a recognized technical reference. WCAG organizes accessibility around four principles: content should be perceivable, operable, understandable, and robust.

The working goal is to improve toward Level AA criteria where reasonably applicable. The website has not been represented here as independently certified or fully audited for WCAG conformance.

3. Measures We Consider

Accessibility work may include:

• using logical heading levels and semantic page regions;
• providing text alternatives for meaningful images;
• maintaining readable color contrast and visible keyboard focus;
• labeling form fields and communicating required information;
• making controls large enough to select on touch screens;
• avoiding instructions that depend only on color, shape, or position;
• supporting browser zoom and responsive reflow;
• reducing unnecessary animation and respecting reduced-motion preferences;
• using descriptive link and button text; and
• reviewing interactive tools for keyboard and screen-reader usability.

These measures describe the approach to improvement and do not guarantee that each item is perfectly implemented on every page.

4. Browser and Assistive-Technology Compatibility

Plan Gatlinburg is intended to work with current versions of commonly used browsers, operating systems, screen readers, screen magnifiers, voice-input tools, keyboard navigation, and mobile accessibility features.

Very old browsers, unsupported devices, disabled JavaScript, browser extensions, custom style overrides, or combinations of technology that are no longer maintained may produce different results. When reporting a problem, sharing the device, browser, and assistive technology involved can help with review.

5. Possible Accessibility Limitations

Despite ongoing work, barriers may remain. Possible limitations can include older pages, complex interactive tools, maps, externally supplied widgets, third-party booking interfaces, downloadable files, or content created before the current accessibility approach.

A limitation is not considered unimportant. If a feature prevents access to information or an action, report the exact page and problem so an alternative or correction can be considered.

6. Third-Party Websites and Content

Plan Gatlinburg may link to lodging providers, rental platforms, attractions, insurers, transportation services, government resources, maps, videos, or other external websites. Those services control their own design, accessibility, forms, policies, and checkout experiences.

Plan Gatlinburg cannot guarantee the accessibility of a third-party site. If an external booking or service page creates a barrier, contact that provider for assistance with its website or transaction.

7. Accessibility Information for Lodging and Attractions

Descriptions of accessible rooms, elevators, routes, parking, bathrooms, hearing features, mobility access, transportation, or attraction accommodations are planning information—not guarantees.

For any feature essential to the trip, contact the property, attraction, transportation provider, or responsible agency directly. Confirm the exact feature, location, measurements when relevant, reservation method, and whether the accommodation is guaranteed in writing.

8. Requesting Alternative Access

If you cannot access important information through the available page, form, tool, or downloadable file, use the contact page to describe what you need. Plan Gatlinburg will consider a reasonable alternative, such as providing the core information in a simpler text format, when practicable.

Alternative formats may not reproduce every visual, interactive, or third-party function, but the aim is to provide the essential Plan Gatlinburg information when reasonably possible.

9. Reporting an Accessibility Barrier

Useful reports help identify and reproduce a problem. Include as much of the following as you are comfortable sharing:

Do not send passwords, payment information, medical records, government identification, or other sensitive personal information with the report.

10. Ongoing Assessment and Updates

Accessibility may be reviewed through a combination of manual checks, keyboard testing, browser and device testing, automated tools, content review, and visitor feedback. No single test can identify every barrier.

This statement may be updated when the website, accessibility approach, standards, or known limitations materially change. The date at the top of the page will show the latest revision.